Reporting Procedures

Resources for Reporting Claims


A claim is an assertion of a legal right alleging liability or responsibility on the part of an insured arising out of an occurrence or wrongful act.

Steps to Take When a Potential Claim Occurs


If a potential claim occurs, please follow these steps:
  • Gather information to provide proper defense:
    • Interview all parties involved
    • Obtain insurance information for possible
      subrogation
  • Write complete reports.
  • Identify all witnesses by name with phone numbers
    and addresses.
  • Be sure to avoid potential disclosure of all internal
    documents.

Review the Claims Reporting Process


Refer to the Claims Procedures Presentation for a brief overview of the claims reporting process.

Additional Information


For more in-depth claims information, please reference the Claims Manual and other helpful publications on the Claims Services Publications page.