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LGIT Satisfaction Survey 2019

  1. Thank you for taking our survey. If you experience technical difficulties with this survey, please contact Michele Keplinger at michelek@lgit.org or 800.673.8231 for assistance.

  2. CONTACT INFORMATION (Optional)

  3. LOSS CONTROL SERVICE

  4. 1. Do you find the information provided by the LGIT Loss Control services valuable?*

  5. 2. Do you find LGIT’s loss control services responsive to your local government’s particular liability or safety concerns?*

  6. TRAINING SERVICES & PROGRAMS

  7. 1. Has your local government participated in LGIT sponsored training and seminars in the last year?*

  8. 2. Are you aware of LGIT’s Renewal Workshops?*

  9. 3. Does your entity attend LGIT’s Renewal Workshops?*

  10. 4. Does your entity attend LGIT’s Annual Meeting?*

  11. 5. Do your employees take advantage of the free Online Campus training provided by LGIT?*

  12. 6. Does your entity take advantage of the HR Compliance Portal available through www.lgit.org?*

  13. 7. Is your entity aware of the LGIT Employment Law Hotline?*

  14. 8. Have you used the LGIT Employment Law Hotline?*

  15. LAW ENFORCEMENT LOSS CONTROL CONSULTANT

  16. 1. Is your entity aware LGIT now provides law enforcement loss control (LELC) services?*

  17. 2. Has your law enforcement agency met with/been introduced to the LELC Consultant?*

  18. 3. Has your law enforcement agency used the resources of the LGIT LELC Consultant?*

  19. UNDERWRITING SERVICE

  20. 1. Are LGIT Underwriting Member Service Requests handled in a timely fashion?*

  21. 2. Are you actively using the LGIT Member Portal for coverage changes, certificates of insurance and other Underwriting services?*

  22. CLAIMS SERVICE

  23. 1. Do you report claims online though the Member Portal?*

  24. 2. Do you use the Member Portal Analysis Tab to run your loss/claims history?*

  25. 3. Are your claims handled in a timely manner?*

  26. 4. Are you satisfied with your claims service?*

  27. BILLING SERVICE

  28. 1. Are you satisfied with the billing process?*

  29. 2. Do you receive invoices and/or refunds in a timely manner?*

  30. 3. Would an online payment option benefit your entity?*

  31. Thank you for taking this survey!

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